Return and exchange eligibility can depend on the item and the circumstances. Please get confirmation from Roddur before sending an item back.
How to request help
- Message Roddur as soon as you notice a problem or want to discuss an exchange.
- Include your order ID, the item name and a short description of the issue.
- If the item arrived damaged or incorrect, attach clear photos of the item and its packaging.
- Wait for instructions and confirmation before arranging a return or exchange.
Before returning an item
Please keep the item and packaging in their current condition while your request is reviewed. Do not send a parcel to an address or arrange a return shipment until Roddur confirms the method and destination with you.
Refunds
If a refund is approved, Roddur will confirm the amount, payment method and expected processing steps with you. The time for funds to appear can depend on the payment provider or bank. Do not share your PIN, password or one-time code to receive a refund.